We respect and humbly revere the privacy of all visitors to our Website.

Under no conditions will AQUA KENT RO Malaysia pass your personal information to external agents, unless we are legally entitled to do so.

All personal information provided to AQUA KENT RO Malaysia, through its web sites or other means, is protected.

Individuals will be informed at the time of collection of personal information that their personal information is being collected, the purpose for which it is being collected and that they have a right of access to that information.

In using our web site, you are agreeing to the Privacy policy of AQUA KENT RO Malaysia.

We reserve the right to change, modify, add or remove portions of this policy at any time.

Your continued use of this web site following changes to these terms means you accept such changes.

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

AQUA KENT RO Malaysia online is committed to protect your privacy. We use the information we collect on the site to enable shopping at AQUA KENT RO Malaysia online store and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others. If you do not wish to receive any announcements or special offers from us please email to enquiry@aquakentro.com.my


The Site, and all content, materials, information, and services provided on the Site, are provided on "as is" and "as available" basis.

AQUA KENT RO Malaysia explicitly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of fitness of a particular purpose and non-infringement.

Though utmost concern has been appropriated to ensure the authenticity and accuracy of the information provided, AQUA KENT RO Malaysiadisclaim the liability of the correctness and infallibility of the same.

Terms and Conditions of Warranty

MISHKAAT MARKETING SB warrants all new products sold by it to be free from defects in material and workmanship under normal usage and service from the date of purchase as under and all issued invoices to customers are bound by it  :

  1. It is essential for the customer to keep invoices from the MISHKAAT MARKETING SB and the customer should lodge a service request if needed.
  2. In case of emergency during the warranty period, the customer may lodge a service request at our Call Centre.
  3. The Warranty period commences from the date of installation by the first end-user. During this Warranty period of one year, MISHKAAT MARKETING SB Purifiers or its Authorised Service Provider (ASP] will replace or repair any part of MISHKAAT MARKETING SB  Purifiers, that in the opinion of MISHKAAT MARKETING SB Purifiers or its ASP would be defective in operation due to faulty material or workmanship li.e. manufacturing defects with the exception of consumables such as Sediment Filter, Carbon Filter and RO/UF Membrane. However, if the RO Membrane gets clogged within first one year and/or if the filters get clogged within first six months, they shall be cleaned/ repaired/ replaced at no extra charge.
  4. In addition to this, MISHKAAT MARKETING SB will also provide service , wherein Visit/Service charges will be charged, however parts if replaced shall be charged.
  5. Visit/Service charges will not be charged only for customers residing within 25km of municipal limits, for other areas additional charges shall be applicable.
  6. The product's plastic body is not covered under Warranty and hence, it must be handled with care to guard against breakage.
  7. The original purchaser of the unit can avail services under Warranty at the point of sale, by producing the damaged parts along with the original invoice.
  8. This Warranty is void if the unit is not operated under normal municipal water or well water conditions or is subjected to the temperature above 40°C.
  9. Product returned to MISHKAAT MARKETING SB Purifiers or its ASP for Warranty examination must be shipped freight prepaid.
  10. MISHKAAT MARKETING SB Purifiers or its ASP shall not be held liable for claims exceeding the cost of repair of the defects in workmanship.
  11. This Warranty Agreement shall not be interpreted to render MISHKAAT MARKETING SB Purifiers or its ASP liable for injuries or damages of any kind direct, consequential or contingent to persons or property
  12. MISHKAAT MARKETING SB Purifiers or its ASP shall not be held responsible by representative or buyer for failure to abide by any of the obligations of this Warranty Agreement if such failures are the result of circumstances of Forces Majeures: such as, but not limited to, floods, earthquakes, transportation strikes, labour disputes with outside suppliers or any other conditions beyond the control of MISHKAAT MARKETING SB Purifiers or its ASP.
  13. MISHKAAT MARKETING SB Purifiers or its ASP shall not be held liable for repair or alterations made without prior written approval; for products clogged by suspended matter, precipitates or biological growth; or for failures resulting from the lack of proper maintenance.
  14. MISHKAAT MARKETING SB Purifiers or its ASP cannot and shall not be held liable for any sickness or illness due to the consumption of drinking water from any water purifier supplied by MISHKAAT MARKETING SB Purifiers, since MISHKAAT MARKETING SB Purifiers or its ASP does not have any control over the maintenance and usage of water purifier.
  15. This Warranty Agreement excludes all products/ component parts or damage to any part of this water purifier which, in the opinion of MISHKAAT MARKETING SB Purifiers or its ASP, have been subjected to misuse; misapplication; negligence; alteration; accident or operation contrary to our instructions, incompatibility with accessories not installed by MISHKAAT MARKETING SB Purifiers or its ASP, or that have been repaired with component parts other than those manufactured by or obtained from MISHKAAT MARKETING SB Purifiers or its ASP. Damage caused by freezing. flood, fire or Act of God is not covered by this Warranty. In all such cases regular charges will apply. This limited Warranty does not include service to diagnose a claimed malfunction in this unit.
  16. MISHKAAT MARKETING SB Purifiers reserves the right to alter or improve design and specifications at any time, without any contingent obligations to prospective buyers or owners of the products previously sold.
  17. Any disagreements and obligations based upon the purchase of MISHKAAT MARKETING SB Purifiers products and thereby imposed on MISHKAAT MARKETING SB Purifiers or its ASP shall be governed by and construed according to the laws of Malaysia and subject to the jurisdiction of Malaysian Courts only.
  18. MISHKAAT MARKETING SB Purifiers or its ASP assumes no Warranty liability in connection with this water purifier other than that specified herein. This Warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. MISHKAAT MARKETING SB or its ASP does not authorize any person or represent tive to assume for them any other obligations on the sale of this water purifier.
  19. Under no circumstances, the liabilty of MISHKAAT MARKETING SB Purifiers or its ASP shall exceed the value of the product.
  20. Under no circumstances are the terms mentioned above negotiable and no employee of MISHKAAT MARKETING SB Purifiers or its ASP has the authority to supersede them.